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 Mon - Fri 10am - 4pm; Sun 10am - 3pm

9131 Oakdale Ave Ste #100, Chatsworth, CA 91311

Refund Policy

US INVESTMENTS GROUP LLC

d/b/a US HOME CENTER

TERMS, CONDITIONS, REFUND, DELIVERY & LIEN POLICY

  1. PAYMENT TERMS

All purchases from US Investments Group LLC d/b/a US Home Center (“US Home Center”) shall be made on a pre-paid basis.

US Home Center accepts major credit cards, business checks, cash, debit cards, and wire transfers. A 4.5% convenience fee applies to all credit card transactions. Personal checks are not accepted for tax-exempt accounts. US Home Center does not accept checks without a printed PO Box or physical address.

Any chargebacks, collection costs, legal fees, bank fees, or related expenses incurred due to non-payment or disputed charges shall be the sole responsibility of the Buyer.

Late payments shall incur a ten percent (10%) surcharge on the outstanding invoice balance.

US Home Center reserves the right to modify or amend these terms at any time without prior notice.

  1. RETURNS & REFUND POLICY (GENERAL MERCHANDISE)

All returns require prior written authorization from US Home Center. Authorization requests must be submitted via email to info@us-homecenter.com.

Approved returns must be received within fifteen (15) days from the date of purchase. Returned items must be in original, unopened, unused, and resalable condition, as determined solely by US Home Center.

A minimum restocking fee of fifty percent (50%) shall apply to all approved returns. Shipping and handling charges are non-refundable. If free shipping was originally provided, the actual shipping costs incurred by US Home Center shall be deducted from any refund.

The Buyer is responsible for arranging and paying all return shipping costs. Any product deemed unsellable, incomplete, damaged, assembled, installed, or missing components shall not be eligible for credit.

Approved refunds, less applicable fees, shall be processed within approximately fourteen (14) business days following inspection and approval by the Returns Department.

  1. NON-RETURNABLE ITEMS

The following items are strictly non-returnable and non-refundable:

  • All custom products and special-order merchandise
  • All custom and/or prefab cabinets
  • Any product that has been assembled or installed

Due to manufacturing and material characteristics, color, shade, and finish variations between custom and prefab products are normal and shall not constitute grounds for return or refund.

  1. CABINET MEASUREMENT & PRICING POLICY
  • Pantry cabinets priced per linear foot shall be calculated as three (3) times the linear foot width.
  • Drawer cabinets priced per linear foot shall be calculated as two (2) times the linear foot width.
  • All cabinetry is subject to shade variation.
  • No refunds shall be issued for cabinetry that has been assembled or installed.
  1. WINDOWS & DOORS – SPECIAL TERMS

All window and door sales are FINAL. NO RETURNS OR REFUNDS.

The Buyer is solely responsible for the accuracy of all measurements, sizing, specifications, and design selections approved at the time of order. US Home Center shall manufacture and supply products exactly as approved by the Buyer and shall not be liable for errors resulting from incorrect information provided by the Buyer.

Products not collected within fifteen (15) days from payment receipt shall incur a storage fee of $100 per day.

  1. DELIVERY, INSPECTION & DAMAGE CLAIMS

The Buyer shall inspect all materials immediately upon delivery.

Any damage or shortages must be clearly noted on the bill of lading at the time of delivery with the carrier’s representative present. US Home Center shall not be responsible for loss or damage if the Buyer accepts delivery with a clean receipt.

All claims for shortages, damage, or delivery errors must be submitted in writing within three (3) days of delivery. No claims, refunds, or returns shall be accepted after the third business day.

Any shipment refused for reasons other than verified shipping damage or US Home Center error shall be treated as a return and subject to a 50% restocking fee, plus all applicable freight and handling charges.

  1. DESIGN, MEASUREMENT & 3D RENDERING SERVICES

A “Design Appointment” includes measurement services and/or 3D renderings.

  • Cancellations made more than twenty-four (24) hours prior to the scheduled appointment incur no penalty.
  • Cancellations made within twenty-four (24) hours incur a $250 cancellation fee.
  • If measurements have been performed, the full service fee shall be due and payable.
  1. MECHANICS LIEN NOTICE & FEES

US Home Center reserves the right to issue 20-Day Preliminary Notices at a cost of $150 per notice, which shall be billed to the Buyer. Any mechanics lien-related costs or fees shall be added to the invoice.

MECHANICS LIEN WARNING

Any person or entity that furnishes labor, services, or materials and is not paid may record a mechanics lien against the property. Such a lien may be recorded even if the Buyer has paid the prime contractor in full, potentially resulting in duplicate payment obligations, legal action, foreclosure proceedings, or credit impact.

Preliminary Notices are not liens but preserve the sender’s right to record a lien if unpaid. These notices may be served up to twenty (20) days after work or material delivery begins.

The Buyer is advised to protect against liens by:

  • Obtaining a list of all subcontractors and suppliers
  • Waiting the statutory notice period prior to final payment
  • Issuing joint checks when applicable

Failure to take these precautions may result in a lien being recorded against the property.

  1. PRODUCT MODIFICATIONS

US Home Center reserves the right to discontinue, modify, or redesign products at any time without prior notice.

 

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